FAQ
Frequently asked questions
Guidance on business accounts, supply terms, warranty and technical support.
Questions
Common trade enquiries
Answers to common questions from applicants and authorised partners.
Can I buy products directly from this website?
No. DYS FORTEX supplies exclusively through authorised trade partners. This website is a professional catalogue — there are no prices, baskets or online orders.
Who can apply for a dealer account?
Registered heating merchants, installation businesses, mechanical contractors and specification-led distributors.
How long does the business account review take?
Submissions are reviewed by the commercial team after all supporting information has been received.
What documents do I need to supply?
Company registration documentation, a VAT certificate where applicable and Gas Safe registration details for installation businesses.
Do you offer technical training?
Authorised dealers receive product training, commissioning guidance and access to technical support.
Are prices shown anywhere on the site?
No. Commercial terms are issued directly to approved dealers and are never published publicly.
What warranty is offered on appliances?
Warranty periods vary by appliance and manufacturer, subject to registration and annual servicing. Available terms appear with the relevant product documents.
Do you supply light commercial plant rooms?
Heat-only and storage appliances can support light commercial and cascade applications where specified appropriately.
How quickly are orders dispatched to dealers?
Lead times and availability are confirmed directly with approved dealers at the point of order.
How do I contact the technical support desk?
Approved dealers can contact the team using the telephone number and working hours shown on the Contact page.
Contact
Still need help?
Contact the trade team for product, technical or dealer account support.